Chris was super fun to work with, not only did he find me the Jeep Cherokee with all the specs I was looking for but also made accommodations due to my financial situation. Extremely knowledgeable with detailed answers to all questions. Furthermore, he got the deal done quickly and guided me through the process smoothly.
Wanted to trade in my old car & get into a 4x4 before the snow started. Stopped in for a test drive, liked it, took my car back in to get appraised & went for a second test drive, and then stopped back in the next day to fill out paperwork & take delivery. Chris worked with my budget & got me into a great Renegade without being pushy or making me feel rushed like other car dealerships did. The best part was that he stayed on top of communication via email and phone & had everything ready to go when I showed up, no games or making me wait around. Easiest car-buying experience ever, would definitely recommend Chris & Gengras Jeep!
I was looking to trade in a car for a new Jeep Wrangler and got it touch with Chris at Gengras. He had the cars ready for us to look at, was extremely professional and knowledgeable about all the features and options. Chris walked us through selecting the best car with the right options and got the trade in and paperwork done quickly and efficiently. Such a great guy and really nice dealership.
I went to Gengras for trading my old vehicle and buying a new one. Chris Hansen was simply great. He assist me through the entire process spending with me almost six hours. Time with him flew away, like I had been there just for a hour or two. I really made me feel pretty comfortable with my buying experience. He never pressed me or tried to force my decision. It was like we were two great friends who met each other after a long time. He is an excellent dealerships and an outstanding person. When my daughter will be ready to buy her first car, for sure I will introduce Chris to her. Thank you very much again.
Brought in Jeep for a small issue (key getting stuck in lock).
Customer Service Advisor (Mike) extremely poor in response, pushed a repair that cost 3X what a local non-OEM mechanic charged me. His attitude was very shady in my opinion with no sense of empathy for obviously calling me back 5-6 hours after he could have called (I needed to call the dealership multiple times and escalate to finally get a call back).
BTW, I scheduled my car to come in first thing in the morning so that it could be addressed in a timely fashion as I need it for work. I got that call back after all the mechanics left for the day. When I asked why the small fix would cost over $1000 and need 3 days for a part to come in, Mike told me the mechanic left for the day and he could not answer the question himself. I told them I would be taking the care elsewhere.
Final icing on the cake: When I picked the car up, they left all the wiring undone. I needed to clean up the work they started (in the dark outside their lot at 8PM).
Sent a much more detailed letter to the GM (Evan Newmark) and never received a response. I will never take my Jeep to this dealer again and suggest you do the same.
I hated the car buying process until I met with Chris Hansen at Gengras. Unlike other dealerships I went to, Chris was friendly and genuine. He took the time to form a relationship with my boyfriend and I, which I really valued during this process. He talked to my boyfriend about sports which was all it took to get him hooked! Another reason I liked Chris was that he explained everything thoroughly as we were going through the process. He knew it was my first new car buying experience and took that to heart. He made sure I had the best experience possible and myself and my boyfriend will never want to work with anyone else again! I also am IN LOVE with my 2016 Jeep Compass! Thanks Chris!
I know it sounds crazy that someone had a wonderful buying experience at a car dealer, but we did. It is always an arduous task to buy a car; one that I quite frankly dread for months in advance. However, Chris Hansen was professional, personable and genuine. We told him our parameters and he found exactly what we were looking for, no haggling or BS. I would return in a minute and I recommend him highly. As a matter of fact everyone we encountered from our initial phone call through signing the papers was pleasurable. We walked out with a 2014 Jeep Cherokee Sport and couldn't be more satisfied.
I was sent to Gengras as a referral from two different friends. Chris was a total professional from the introduction to waving as we drove off the lot in our new 2015 Jeep Grand Cherokee. He asked several questions to understand what we were looking for in a car and what our budget was, he was even able to find a great program that was offered through my employer that I knew nothing about that saved us quiet a bit of money, not to mention time trying to negotiate a better price.
My wife and I we very happy with the dealership and especially with the way Chris handled the entire deal. I will be looking to work with Chris when it is time to buy our next vehicle.
My husband and I went to this dealership to purchase a 2004 Ford F-150. We had a great experience with Chris Hansen as our sales professional. He was knowledgeable, and when he realized something was wrong with the truck, he had service check it out and fix the problem. He worked around our schedule, and everything was seamless!