My husband and I went to this dealership to purchase a 2004 Ford F-150. We had a great experience with Chris Hansen as our sales professional. He was knowledgeable, and when he realized something was wrong with the truck, he had service check it out and fix the problem. He worked around our schedule, and everything was seamless!
Went in last weekend to buy a Jeep Cherokee Trailhawk and Chris Hansen was an absolute pleasure to work with. He immediately established trust with my wife and I, and found us the right vehicle with the right options for the right price. Chris was very knowledgeable about both the vehicle and the whole car buying process. He was very respectful of our time and we were able to take the vehicle home the same day.
Can't say enough good things here, if you're looking for a Jeep you should go here and ask for Chris.
On Thursday, September 3, I brought my 1998 Jeep Grand Cherokee to CDJ for recalls. One of the recalls was to replace the rotors. When I picked up the car, there was a thumping noise and pulsation when applying the brakes and a horrible order was coming from the vehicle. I called immediately to let the service department know there was a problem. I was told to bring it back the next day.
I brought it back the next day and was told it wasn't a rotor problem but something to do with the hubs. To fix the problem, it would cost $1800. They replaced the rotors and the same noise and smell were still there. When I brought the vehicle in, there were no problems at all. I find it hard to believe that once I take it for service, there is a problem and it will cost $1800 for the repairs. Again, there were no issues prior to me taking the vehicle in. I have to wonder if someone made a mistake with the repair.
While the vehicle was at CDJ for the recalls, the shifter was replaced due to one of the recalls. Now the lights don't illuminate so that you can see what gear the car is in.
So, to sum it up, I now need to make a 3rd appointment to get the shifter light fixed. I am very unhappy with CDJ. I own a Chevy which I bought from the Chevy store and have never had this kind of problem.
Regarding the shuttle - I had a horrible experience. I told 3 people at CDJ that I would need a ride to and from work. Someone forgot and it took an hour to pick me up. I understand that it is not my personal shuttle, however I should have been told it would take that long. Again, never have I had this problem at Chevy. The shuttle drivers were always prompt. The shuttle driver would have you complete a form with your name, address, and time you would like to be picked up. This did not happen at CDJ. CDJ could learn a lot from the Chevy store.
When I had to bring the vehicle back on Friday, I had to take a 1/2 day off from work because of the unreliable shuttle experience. To say I am frustrated is an understatement. It is very inconvenient to have to bring the vehicle back an additional 2 times.
I will bring back the jeep for you to fix the light on the shifter so that it illuminates. Other than than, I will have the vehicle serviced elsewhere. If someone happens to ask my opinion about CDJ, it will not be favorable.
For starters, the buying process was super easy. Corey was great and not pushy, I left there with the car and very impressed at how easy and smooth it was.. then it just went down hill. I bought a 2010 Kia Forte and noticed when I got home that the Bluetooth features did not work, as well as the USB port and the AUX port and steering wheel controls. I drove all the way back down to the dealership from Western Mass and spoke with Corey. He set me up to come down that following Friday to have the service take a look at it. I took the day off to get it taken care of and when I got down there, no one had a clue and Corey wasn't there. The service department was really busy but they were great and did what they could.
After finding out they couldn't fix it, they sent me next door to see the KIA dealership, who confirmed I needed a new radio. KIA was going to confirm with Gengras that they could order a new radio at no cost to me and then someone would follow up with me. In the meantime, my car wouldn't pass inspection because a fog light was out. I went back down to the dealership, they fixed it and still nothing had been done about my radio. Seth (one of the other service advisors) said he would look into it and if I didn't hear from them to follow up with them in about 5 days. I waited over a week and heard nothing so I called and STILL nothing had been done and there were no managers there to authorize it.
I'm still waiting. I haven't heard from anyone and am very fed up with this dealership. Also, on the way back from having them fix my fog light, my hood wasn't properly latched, thank god for safety latches.
I would never recommend this dealership to anyone, not even my enemies and as soon as they fix my radio, I will never go back.
They sold me Resistall for $499 and never put it on the vehicle not told me a product needed to be applied. Ask for a refund and two weeks later no refund. If they need to operate like this to make money find another dealership.
I have to say this was the best buying experience of my life. Adam Szczerkowski was knowledgable and profesional. After a bit of haggling a deal was worked out, and I believe a fair price was settled on. The whole process was streamlined as well as efficient. Love my new to me 2008 GC. Would recommend this dealer to anyone.
Absolute nightmare. Long story short my 2014 Jeep GC Overland ended up being bought back by Chrysler because the brakes failed. It lived in the shop. I finally refused to take it back. Evan was great at first once I flat out refused to take the Jeep back. 3 months later, Chrysler replaced my leased jeep with a new 2014 Jeep GC Overland after my brother's Jeeps brakes failed (same model and year - different dealership). After my jeep was replaced I was told the old jeep would be going to the headquarters "for research". Yeah, the head of buyback at Chrysler called me to inform me that my jeep was completely fine and fixed….oops. So my brother was currently in the process of trying to get his leased jeep replaced and Kevin from Chrysler buyback assured that my brothers' jeep would also be bought back. Yeah, nobody will call me back from Gengras, can't get ahold of Chrysler buyback guy Kevin and I was lied too. I can't wait til this lease is over….my brother ended up bringing his back to his dealership and getting a Ford Explorer because Chrysler wouldn't help him and didn't care. I'm so disgusted with this situation….if I hadn't fought in the beginning I would have gotten no where. This is dangerous and I hope that nobody gets hurt with these failed brakes in those jeeps….but Chrysler doesn't seem to care….which is why I can't get a call back I guess. This is my 4th Jeep lease - always a great experience…until now at Gengras. NEVER AGAIN. WORST CUSTOMER SERVICE EVER….AND JUST PLAIN RUDE. I'm completely disgusted. Oh and my new jeep has 8000 miles on it….yeah it is vibrating on highway. And no they won't give me a loaner and I'd honestly rather pay and take it to a different dealer. I will never ever go back here again. Flat out disgusted. Worst part is its a $700 a month lease….can't wait til its over. 15 more months….. Nothing worse than dishonesty….don't go here!!!!!
I have had many bad experiences with dealerships. But none come close to my experience with Gengras Chrysler Dodge Jeep starting with the second I walked out the door with my new car.
I took delivery of a Dodge Charger last Friday. The initial sales experience wasn't too terrible except they told me they would be ready for me at 10am and were not ready for me at 11:30am. I could let that slide.
However on the way home is when things started to go wrong. First, the car overheated while stopped at a red light. I pulled over and sat for a hour, and finally tried to drive somewhere I could use a phone and found the car was running at normal operating temperatures as I kept it moving.
I brought it into a local dealer, as it's certified and thus under warranty, and Gengras has not updated my information with Chrysler's system yet so it's not recognized as a certified & warrantied vehicle. I have been trying to get in touch with someone. All service has told me is to drive it back there and -- I'm not driving a car that may overheat if stopped in traffic that far, especially when there's all sorts of construction going on and I don't know how to get around it. They would not pay for a tow. And nobody in sales or management answers their phones or returns my calls. I asked to speak with Kyle, my salesperson and was informed that he was let go. I asked to speak to Kameron, and he never answers his phone or calls me back. He "attempted" to call me back one time, which was was made to my home number, when I clearly specified in my message that I would be available at my work number which I provided, AND my girlfriend who was home gave to them as well. I never got a call at work after that. Blatant blow off right there.
I finally got ahold of someone at 1pm yesterday (Wednesday) after being on hold around 35 minutes. They told me my registration may have possibly been done (I have 7 days in Massachusetts to get the car inspected, for which I need the registration), and my information was definitely not updated with Chrysler and they would call me back at 4pm. Never received a phone call, so I had my girlfriend call. They told her that my information was updated yesterday. So who's lying?
Jasmine, the girl who answers the phone should be the first to go. I call and explain my situation and she places me on hold for 10-15 minutes at a time, and then picks up the phone as if it was a new call, and I explain I've been on hold and then puts me back on hold, figuring I would eventually hang up and spare her some work. If I ever pulled the same thing, I would be looking for a new job. This has been by far the worst customer service I have experienced in my life by far from a car dealer or anywhere else.
It is now day 6, and someone has yet to call me back.
Finally, the clamp on the thermostat hose had been replaced, so they clearly knew there was a problem and they didn't even fix it correctly. The problem is the fans sometimes work, and sometimes they shut down when they're supposed to be running.
I now have a car that I can't drive in the city, through construction, or unfamiliar roads that I do not know where to go to avoid stopping. And it appears I may be paying out of a pocket it fix a problem that they clearly found and failed to fix properly.
I will be contacting Chrysler corporate, the BBB and if I do not receive a call and my registration in the mail by the end of the day so I can get it inspected tomorrow (on the 7th day), I will be contacting lawyers as well.
Brought vehicle in for recall repair. Left without it being performed. Gengras messed up and could not find the part. Sent GM Evan Newmark and service rep. Mike Keeman 2 email requests over past 2 weeks asking for an explanation. They both have chosen to not respond. They have made it clear that customer service is not important. Wish this was my only negative experience with them.
Thanks you Gengras for my beautiful new JEEP :)! Corey Jimenez was awesome! He never was pushy or opinionated Like some sales people can be. He literally spent all day with me testing out different Jeeps in different colors with different features. I was very undecided when I arrived at the dealership at 11:30 am. He answered every question and addressed all my concerns. He never even got a lunch or break and still worked diligently to make me happy! Finally I made my decision! I picked a jeep that was out of my price range :( Corey made it all work out for me and now I am cruising in Jeep! I would recommend this Dealership to anyone!